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jobs in nigeria, job vacancies in nigeria,career opportunities in nigeria 2021
job title: Customer service representatives
job field: Customer Care
posted date: 2020-08-01
VACANCY FOR CUSTOMER SERVICE REPRESENTATIVE
We are looking for a customer-oriented service representative.
What does a Customer Service Representative do?
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
Customer Service Responsibilities list:
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives.
Interested and qualified candidates should kindly foward their Cvs/Resume to hr.fendfubizconsult.net@gmail.com
Note: Post applied for should be used as the subject mail
from 2020-08-01 to 2020-08-31
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